Proactive Maintenance

Proactive Maintenance

Identify IT problems before they arise. By taking a proactive approach to maintenance, WESTTEK removes the worry of what IT issues lay round the corner, so your systems always operate at optimum efficiency with increased uptime and reduced costs. 

CAN YOU PREDICT AND PREVENT IT  PROBLEMS?

For decades, IT support has operated in the same way as the Fire Service: responding to emergencies after they have occurred. This quick-fix approach succeeds in tackling the problem, but fails to work in your best long-term interest.

At WESTTEK, we take a different approach. Rather than waiting to offer a repair after a fault has inflicted its damage, we provide proactive support that monitors your IT services to predict and prevent problems before they happen. 

Proactive maintenance vs. the quick-fix

There are four key reasons why WESTTEK’s proactive maintenance is best for your business:

  • It prevents downtime and service interruptions before they occur.
  • It is in both our interest to find the root cause of problems, not just an interim solution to get you up and running.
  • You pay for the permanent elimination of problems, not for every call-out.
  • You spend less time on the phone to us and more time being productive

By putting the needs of your business first, WESTTEK’s proactive IT support results in reduced downtime, business solutions that last, better value for your IT budget and the long-term reassurance you need to get on with your work knowing that your IT systems are being monitored and maintained by experts who have your interests in mind.

  • 24x7 x 365 SERVER MONITORING

    Errors are detected and repaired 24x7, avoiding disrupting your
  • PROACTIVE MAINTENANCE

    Servers, PC’s and laptops are cleaned and updated every Monday night, 52 times a year.
  • IT DISASTER RECOVERY

    By planning for all potentially harmful scenarios, WESTTEK can provide IT Disaster Recovery for your IT systems.
  • MICROSOFT OFFICE 365

    Migrate your working practices to Microsoft Office 365 cloud solutions, so you can take advantage of increased flexibility and capacity.
  • YOUR BUSINESS IT ROADMAP

    Supporting your company's growth plans with a bespoke IT Roadmap to maximise your IT investment.
  • REMOTE AND TELEPHONE SUPPORT

    With the reassurance of our leading-edge remote management tools for rapid, cost-effective issue resolution.
  • BACKUP MANAGEMENT

    Continuous backup checks, repairs if needed and advice on disaster recovery regimes to suit your business.
  • DATA SECURITY

    Helping you deliver effective internal and external data security with proven AntiVirus and Firewall solutions.
  • MANAGED CONNECTIVITY

    Providing fail-over internet connectivity with the correct bandwidth to suit your business requirements.
  • HARDWARE MAINTENANCE

    Providing our highly-responsive expert on-site diagnostics and maintenance service within two hours, UK-wide.
  • HOSTED DESKTOPS

    Centrally managed desktops available from anywhere with an internet connection.
  • CLOUD BACKUP

    With multiple solutions available, there is a secure offsite backup suited to your requirements.