About Us

At Westtek, we knew that significant change was needed if business owners and directors were to experience the real benefits of IT.  You want technology to work for your business, not the other way round! ... Read More

Westtek have redefined the concept and delivery of IT around what is really important to you. With our services, IT and telecoms become business enablers, not drivers. We provide proactive management and maintenance of your systems and are continually developing our monitoring and management capability to improve this further.

In everything we do, we want our clients' systems to work so well that they do not need to call us for support, only for advice and guidance as their business needs grow and evolve.

We work across London and the South East with a particular focus on Hertfordshire and Middlesex, with specialist skills covering Recruitment, Legal, Accounting & Finance as well as Educational organisations.

Here's an illustration of our team structure and below you can meet our core team:

5 x internal staff

8 x Call Desk first response

100 x site engineers

230 x 24/7 helpdesk

400 x server engineers

 
Francis West

Francis West - Director

As a keen go-karter with 24 years of IT background in writing software systems and IT Support Services, Francis’ main role is to build the business with integrity and urgency.  A previous winner of the South African Business Innovation award, Francis networks with black belt efficiency.  Francis has been known to refurbish bathrooms, grow vegetables and build chicken sheds between keeping all his clients happy.

 
Graeme Ison

Graeme Ison - Director

As a motorsport enthusiast with 25 years experience in IT Professional and Managed Services, Graeme’s main role is to focus Westtek on our goals and values, managing partners, processes and technologies.  As a amateur cook and lover of speed, he has been known to renovate houses, build V8’s and tear about on motorcycles when not trying to make everything work more efficiently.

 
Stuart Hamilton

Stuart Hamilton - Senior Engineer

Stuart is a sports fan in general, from Snooker to Motor Racing with most things in-between, which is not really related to his day job of development and support.  He is responsible for managing our automated systems and scripts to ensure every machine we take on is in line with our requirements and much more, including still working on his consistency in beating us in karts.

 
Alex Kuklinski

Alex Kuklinski - Engineer

When Alex is not trying to help all our clients he invests a lot of his time trying to improve processes. He is an enthusiastic charity worker and is particularly heavily involved with the Polish Scouts and Cub Scouts based in London. He enjoys music, nature and camping and has estimated to have spent a year of his life under a tent. Alex is also a sports fanatic and previously trained with the Great Britain Table Tennis U-18 Team, has represented a number of Volleyball teams and is a keen Snowboarder.  We are still working on his lack of motorsport credentials.

COMPANY TIMELINE

  • Nov 1990
    Nov 1990
    FW arrives in the UK with £100 and return flight to South Africa.
  • Mar 1993
    Mar 1993
    Started IT Support Company
  • Jan 1999
    Jan 1999
    GI arrives in UK with a bag of luggage, his wife and no option to return to South Africa
  • May 2000
    May 2000
    GI launches venture capital funded cloud application provider with Aon UK as client
  • Jun 2000
    Jun 2000
    Rolled out Cloud recruitment platform to users in Georgia, Pakistan, Dubai, India, Ireland, France and the UK
  • Apr 2001
    Apr 2001
    Remote desktop launch for Randstad with users across 23 sites
  • Jun 2003
    Jun 2003
    68 Recruitment clients
  • Jul 2004
    Jul 2004
    GI launches Managed Support Services for major hardware break/fix vendor
  • Aug 2008
    Aug 2008
    GI sets up Managed Web Services provider for the Recruitment Sector
  • Jun 2010
    Jun 2010
    Launched Westtek to redefine IT Support in the SME sector. Average new client size 5 users
  • Aug 2010
    Aug 2010
    GI joins Westtek to assist with growth
  • Nov 2010
    Nov 2010
    Partnered with Continuum to deliver 24x7x365 service on servers
  • Nov 2011
    Nov 2011
    Partnered with Labtech to further automate delivery of our management and maintenance
  • July 2012
    July 2012
    Stuart joins Westtek to develop and improve systems automation
  • Nov 2012
    Nov 2012
    Won Innovator of the year award from SA Chamber of Commerce
  • Jul 2013
    Jul 2013
    Supporting 550 devices across 66 locations. Average new client size 21 users
  • July 2014
    July 2014
    Launch new Westtek branding
  • December 2014
    December 2014
    Launch new Website!
  • June 2015
    June 2015
    Westtek achieved the CompTIA IT BUSINESS Trustmark accreditation. Companies that earn the CompTIA IT Business Trustmark have pledged to follow a robust code of practices that meet or exceed industry standard levels of customer service. They’ve also met industry-agreed standards in areas such as data security practices, staff competencies and holding of adequate insurance.
  • March 2016
    March 2016
    We moved into our new offices in Apsley, Hertfordshire. We are on the site of Frogmore Paper Mill, right on the canal. This is the world's oldest mechanised paper mill - the birthplace of paper's industrial revolution. Today it is still a working paper mill producing around 100 tonnes of specialist grade paper every year on historic paper machines.

    Testimonials

    “We brought Westtek on board in 2012 to manage our IT platform. They navigated their way through a tricky migration phase from our previous supplier, advising and guiding us throughout on what proved to be a complex process. Their support has helped us accelerate our processing of information more efficiently for our customers. Westtek continually assesses the development opportunities for IT enhancements, ensuring we are constantly improving our infrastructure. ”

    — Carmichael UK Catherine Ambrose

    “Via recommendation, Spirit started working with Westtek in the summer of 2014. We always experience excellent support for any issue that arises, and there are hardly any now as they monitor our systems 24 hours a day. Perhaps even better though, they are always helping us in proactive ways too.”

    — Spirit Resourcing Group Matthew Lintron

    “Since using Westtek to support and service our IT needs, we are able to confidently get on with the day to day business, knowing that their proactive and highly responsive approach to servicing clients means we won’t have any unnecessary and unproductive interruptions. They recommend innovative solutions to improve our business We have recommended Westtek to a number of clients, all of whom have been delighted with the service. ”

    — Innergy Gordon Stoddart

    “Westtek has dramatically cut down the occurrences of IT issues as a result of the on-going weekly updates and monitoring. This together with the fact that there is exceptionally fast responses to IT issues and direct access to the directors if required, makes using Westtek a no brainer.”

    — Premview Properties Ltd Darrel Samson

    “I met Francis through a recruitment forum group at the beginning of 2014 and decided to put our IT support business with him at Westtek. We have not looked back since. The support from Francis, Graeme and the team at Westtek, is always swift, informative and most importantly the right fix, first time. ”

    — Autotech Recruit Ltd Gavin White

    “Westtek Solutions do a great job of maintaining our computers. The weekly check-ups ensure that anything that we’ve done to mess things up gets fixed and sorted before any major damage is done. And if we find ourselves in an almighty pickle Westtek are just a phone call away with all the help we need. Having Westtek on-board has certainly reduced our downtime due to computer problems.”

    — Amber Moves Raquel Vieira

    “‘The Westtek team have transformed our productivity with a number of cloud based solutions and support plans. Support calls are always dealt with quickly and with the highest level of technical expertise. Thank you Westtek.' ”

    — T.F.Tull Ltd. Iain Link

    “Carmichael UK engaged the services of Westtek 4 years ago and their first task was to overhaul a complex but slow and unstable IT system which was causing issues on a regular basis. At the outset we liked the way that Westtek took the time to understand the scope of the project, listening properly and patiently to our requirements. Their proposal for the work was realistic in terms of timescales and clear in setting out what was required and exactly how much that would cost. When we engaged their service for the project we found that Westtek do what they say they will do. Our Westtek IT solution is sturdy and secure with the capacity to expand in line with the growth of our company. Westtek continue to work with us monitoring, backing up, and trouble-shooting where required. We can rely on them to be proactive towards identifying potential issues and ensuring that we continue to get the best performance from our system. We have found the service from Westtek to be reliable, cost effective and knowledgeable and we would have no hesitation in recommending their services to others.”

    — CarmichaelUK Rod Carmichael - Director

    “Westtek is dedicated and passionate about "Customer Service". Their knowledge of the computer support industry is second to none and they are always looking for technological improvements to the service. I use Westtek services and have recommended them to many other all have found their work exceptional.”

    — Ella Foundation Brian Chernett

    “Like many Schools, we have endured many changes in the past few years. Westtek has assisted us, professionally at every turn - working to help control our costs and to ensure our network and data are always available and protected. I find their service to be professional, reliable and I highly recommend them as an excellent Technical Support organization.”

    — York House School Ray Brooks

    “Westtek were very professional. They performed at speed and went out of their way to help us resolve our IT problems. They even helped us chose the computers and have it delivered and installed all within a 48 hour time frame, which is unheard of. Their back up support system is fantastic and offers peace of mind for a frantic office like ours. We now know that help and support is here when and if we need it. It was great value for money. I highly recommend them!”

    — Chasemore Property Mariam Rafiee

    “Westtek has been supporting us for the past year and we are very pleased with the service they provide often at very short notice and on occasions out of hours. Nothing is too much trouble for Francis, Stuart and the team.”

    — Elite Leaders Sue Evans

    “I do not give testimonials lightly. Westtek's capability, delivery, integrity and customer services are excellent. I want every business I know to use them. I only wish I had met them years ago.”

    — Quartz Services UK Sean Davern

    “I have been working with Westtek for the past 5 years and they have provided exceptional support and service for both my speaking and internet marketing business. I would recommend them to any business in terms of value for money and spectacular results.”

    — Frank Furness Frank Furness

    “I have known Francis (Westtek) for over 10 years and his knowledge and experience in IT makes him standout from the rest. He has a refreshing pro-active approach, but is not pushy and will always find solutions within your budget. For a short period I moved away from his support and then realised that I was missing the care and passion he has in making things work. I would highly recommend him to anyone looking for IT solutions. ”

    — Diespeker Marble & Terrazzo Ltd Ewart Krause

    “Westtek responded to the enquiry promptly and delivered the solution without any unnecessary delay! I will continue using and refer Francis and his team at Westtek Solutions Ltd in the future!”

    — Sykes Ihlenfeldt Limited Craig Ihlenfeldt

    “Westtek took over the management of our IT systems a little while ago. The systems they installed work extremely well for us and we enjoy the peace of mind of knowing that they is supporting us. Customer service has been second to none as they are always on hand to help and extremely efficient at getting back to us. We would be more than happy to provide a reference to anyone looking to use Westtek's services. ”

    — Northwood Nursing and Care Services Ltd Simon Cristol

    No More Headaches

    Client Sectors

    Some of the industry sectors Westtek works with

    • Recruitment Consultancies

      With over 3 decades of experience, we aim to be the number one IT Provider for the Recruitment Sector.

    • Schools &
      Education

      With a track record of reducing IT costs and improving efficiency, we deliver value to the Education sector.

    • Accounting
      & Finance

      Westtek deliver efficient and stable systems, saving money and improving productivity.

    • Legal

      We assist our Legal clients with Compliance through implementing the correct systems for their requirements.